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VoIP Phone Service in Charleston, WV

Voice over Internet Protocol, also typically called VoIP, has been a major player in the Charleston communications industry since 2004. It's hard to imagine that less than a decade ago the idea of using anything other than a phone to make a call was novel. Today, VoIP phone services have grown to be commonplace on the consumer market, giving many individuals the ability to carry out conversations all over the world.

How Does Charleston VoIP Phone Service Work?

VoIP is a set of technologies that deliver voice communications using the internet. In order to do this, the analog voice signal must be digitized, encoded and transmitted as Internet Protocol packets which is then received, decoded and converted to the proper signal depending on the call's final destination.

VoIP calls in Charleston are placed using either a computer, VoIP phone or conventional telephone that is connected to an adapter. With Charleston, WV VoIP phone service calls can be made to either a phone or another computer, providing you with more flexibility in the way you communicate with family, friends and work associates.

How VoIP Compares to Other Phone Services in Charleston, WV

There are many similarities and differences between Charleston VoIP and traditional phone services.


Just like traditional phone service, VoIP customers in Charleston can make local, long distance and even international calls. Calls can be made to any phone number whether it's a landline or a mobile phone.

VoIP phone calls also provide good sound quality and calls are received the same way you would receive a traditional phone call if you're using a VoIP phone or regular phone that's connected to an adapter.  The people you're calling won't be able to differentiate a traditional call from a VoIP call.

Charleston VoIP providers offer customers the same great calling features as traditional phone companies and they have a variety of calling plans as well.


Unlike traditional phone services in Charleston, you'll need an internet connection to make VoIP phone calls. Due to this you might not have the ability to place calls if your power goes out. Before signing up for service ask the provider whether they]ve got backup power or another solution in cases where your power goes out.

VoIP calls are delivered over a packet switched network and do not require any phone lines, whereas traditional phone services a delivered over the Public Switched Telephone Network (PSTN) and do require phone lines so as to receive service. So  traditional phone service is restricted to your residence while VoIP service can be portal and utilized from any place where you have an internet connection.

However, this portability has one drawback that isn't a problem with traditional phone service. Emergency 911 calls made employing a traditional phone service goes to a Public Safety Answering Point where the location and phone number can automatically and easily be identified. If you're using a VoIP phone service this information might not be automatically transmitted to 911 operators and when they do the location will be where the Charleston VoIP phone service is registered, not where the caller is at that exact time.

How to Find Top Charleston VoIP Phone Service Providers

Today there are a variety of Charleston VoIP providers to choose from that offer both residential and business phone services. As stated before, each provider offers their own unique services, plans and prices. Because VoIP phone service doesn't require phone lines you aren't limited to providers that are strictly in your area.

Make sure to ask about the equipment required for service, their policy for handling 911 calls and power outages, what calling areas are a part of their plans and whether or not there will be any installation fees.

Vonage was among the first to provide VoIP phone services and to this day remains a popular choice among consumers. Although their headquarters are in the U.S. they provide service worldwide for both businesses and residences.

Other top Charleston VoIP providers include: AT&T, Nextiva, RingCentral, Vocalocity and 8x8, Inc.

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